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Delivery and Returns



  • My product was damaged when it arrived, what can I do? + -

    Please contact our customer service team via live chat, email or telephone and we can look into this for you.

  • Can I return wallpaper and fabric? + -

    Yes, returns are accepted. We will provide a full refund as long as the item is in its original packaging and returned to us within 30 days of the order date. Please use the returns slip enclosed in your package and take your parcel/s to your nearest UPS drop off point. Please contact our customer service team via live chat, email or telephone for further assistance.

  • Can I return samples? + -

    We are unable to return and refund any samples.

  • Where is my order? + -
    1. Made to measure items

      Made to measure curtains and blinds are usually dispatched six weeks after the order has been placed. We will let you know when your item/s are on their way to our courier, after which UPS will confirm when your package will be ready for next day delivery. You will be sent a tracking number, which you can use to track your delivery via the UPS online portal.  

       
    2. Wallpaper and Fabric

      We will let you know when your item/s are on their way to our courier, after which UPS will confirm when your package will be ready for next day delivery. You will be sent a tracking number, which you can use to track your delivery via the UPS online portal.  

    3. Wallpaper and fabric samples

      Once your online sample order has been placed, we will let you know when your sample/s have been dispatched to Royal Mail. Following their arrival at the Royal Mail hub, delivery is usually within 1-2 working days.

  • My order has not arrived but I have a tracking number? + -

    You can track your order using the UPS courier portal.

  • I can't track my order/s? + -

    Please contact our customer service team via live chat, email or telephone for further assistance.

  • I have ordered Made to Measure curtains/blinds can I make changes to my order? + -

    You can only make changes within 24 hours of placing the order if its changes on sizing etc however if you want anything additional you will need to place a new order.

  • My delivery is taking longer than expected. What should I do? + -

    Please contact our customer service team via live chat, email or telephone.

  • I need to return my curtains or blinds. Who should I speak to? + -

    Please contact our customer service team via live chat, email or telephone.

  • How do I cancel an order? + -

    If you'd like to cancel an order, please email or call us as soon as possible.

  • Can I provide additional delivery instructions? + -

    This can be provided directly to the courier when you receive your tracking information. 

  • Who is your courier? + -

    We use Royal Mail for samples and UPS for product delivery.

  • Can I return Made to Measure items? + -

    Due to the bespoke nature of made to measure items, returns can only be accepted if the item is faulty.

  • How long will it take for me to receive a made to measure order? + -

    Made to measure item usually take around 6 weeks.

  • Can I make changes to my order after it has been placed? + -

    If you need to make a change to your order, please contact us as soon as possible and we'll do our best to make any changes.

  • My order hasn't arrived? + -

    Please check the UPS tracking number provided on your dispatch email. Details of your order status will be shown here. If you still can't track your parcel, please contact our customer service team who will be happy to help.

  • I have ordered made to measure curtains/blinds. Can I make some changes to my order? + -

    We’ll gladly make changes to your item’s measurements, as long as you let us know within 24 hours of placing an order. Please contact our customer service team via live chat, email or telephone.

  • I have placed an order but haven't received any confirmation details? + -

    Please check your junk and spam folders, along with the email address you used to place the order. 

  • There is something missing from my order. + -

    Please contact our customer service team via live chat, email or telephone and we can look into this for you.

  • Can I track the progress of my order? + -

    Yes, you will receive a notification from us once your item is shipped. Once the parcel is with the courier you will receive a tracking code. 

  • Can I change my delivery address? + -

    If you need to change your delivery address, please contact customer service as soon as possible.

  • Who is your delivery company and how do i contact them? + -

    We use Royal Mail for samples and UPS for product delivery. You can contact us about any delivery issues.

  • How do I know when my delivery will arrive? + -

    We will let you know when your order as been dispatched. Details of your delivery will be included.

  • Where do you ship to? + -

    We currently ship to mainland UK only.

  • What if I miss my delivery slot? + -

    If you miss your delivery slot you will get a postcard from the delivery service with instructions on how to rebook.

  • I'd like to place a large trade order, who do I speak to? + -

    Please contact customer service via live chat, email or phone.

  • Do you have guides for measuring and estimating for my order? + -

    Yes, you can find all of our measuring guides here.

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