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Delivery and Returns



  • My delivery is taking longer than expected. What should I do?add

    Please contact our customer service team via live chat, email or telephone.

  • My product was damaged when it arrived, what can I do?add

    Please contact our customer service team via live chat, email or telephone and we can look into this for you.

  • Can I return samples?add

    We are unable to return and refund any samples.

  • Can I return wallpaper, fabric, cushions, bedding and lampshades?add

    Yes, returns are accepted. We will provide a full refund as long as the item is in its original packaging and returned to us within 30 days of the order date. Please contact our customer service team via live chat, email or telephone for further assistance.

  • My order hasn't arrived?add

    Please check the UPS tracking number provided on your dispatch email. Details of your order status will be shown here. If you still can't track your parcel, please contact our customer service team who will be happy to help.

  • I have ordered made to measure curtains/blinds. Can I make some changes to my order?add

    We’ll gladly make changes to your item’s measurements, as long as you let us know within 24 hours of placing an order. Please contact our customer service team via live chat, email or telephone.

  • Where is my order?add
    1. Made to measure items

      Made to measure curtains and blinds are usually dispatched six weeks after the order has been placed. We will let you know when your item/s are on their way to our courier, after which UPS will confirm when your package will be ready for next day delivery. You will be sent a tracking number, which you can use to track your delivery via the UPS online portal.  

       
    2. Wallpaper and Fabric

      We will let you know when your item/s are on their way to our courier, after which UPS will confirm when your package will be ready for next day delivery. You will be sent a tracking number, which you can use to track your delivery via the UPS online portal.  

    3. Wallpaper and fabric samples

      Once your online sample order has been placed, we will let you know when your sample/s have been dispatched to Royal Mail. Following their arrival at the Royal Mail hub, delivery is usually within 1-2 working days.

  • My order has not arrived but I have a tracking number?add

    You can track your order using the UPS courier portal.

  • I can't track my order/s? add

    Please contact our customer service team via live chat, email or telephone for further assistance.

  • I have ordered Made to Measure curtains/blinds can I make changes to my order?add

    You can only make changes within 24 hours of placing the order if its changes on sizing etc however if you want anything additional you will need to place a new order.

  • Can I provide additional delivery instructions?add

    This can be provided directly to the courier when you receive your tracking information. 

  • Who is your courier?add

    We use Royal Mail for samples and UPS for product delivery.

  • Can I return Made to Measure items?add

    Due to the bespoke nature of made to measure items, returns can only be accepted if the item is faulty.

  • How long will it take for me to receive a made to measure order?add

    Made to measure item usually take around 6 weeks.

  • Can I make changes to my order after it has been placed?add

    If you need to make a change to your order, please contact us as soon as possible and we'll do our best to make any changes.

  • I need to return my curtains or blinds. Who should I speak to?add

    Please contact our customer service team via live chat, email or telephone.

  • How do I cancel an order?add

    If you'd like to cancel an order, please email or call us as soon as possible.

  • I have placed an order but haven't received any confirmation details?add

    Please check your junk and spam folders, along with the email address you used to place the order. 

  • There is something missing from my order.add

    Please contact our customer service team via live chat, email or telephone and we can look into this for you.

  • Can I track the progress of my order?add

    Yes, you will receive a notification from us once your item is shipped. Once the parcel is with the courier you will receive a tracking code. 

  • Can I change my delivery address?add

    If you need to change your delivery address, please contact customer service as soon as possible.

  • Who is your delivery company and how do i contact them?add

    We use Royal Mail for samples and UPS for product delivery. You can contact us about any delivery issues.

  • How do I know when my delivery will arrive?add

    We will let you know when your order as been dispatched. Details of your delivery will be included.

  • Where do you ship to?add

    We currently ship to mainland UK only.

  • What if I miss my delivery slot?add

    If you miss your delivery slot you will get a postcard from the delivery service with instructions on how to rebook.

  • I'd like to place a large trade order, who do I speak to?add

    Please contact customer service via live chat, email or phone.

  • Do you have guides for measuring and estimating for my order?add

    Yes, you can find all of our measuring guides here.

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